DETAILS MATTER, especially when it comes to designing a thoroughly patient-centric practice design. Dr. Bloyce Britton knows this well after 20 years, from his extraordinary appointment punctuality to the fact that his desire to provide comfort extends to real coffee mugs for patients, not paper cups. “Our theme is being part of the community,” says Dr. Britton, 51, whose Britton Orthodontics is a two-practice network in the heart of San Antonio. “I run my practice the way I would want to be treated.” He had ample opportunity to indulge the details when building his practice, which soaks up a lot of room at 12,000 square feet. “Every time you turn a corner, it’s interesting.”
Four years ago, he decided to add to his successful but stretched-at-the-seams 2,400-square-foot practice in the Stone Oak development. “We found property and started the whole process — a build-up from the ground,” he says. A general dental group, Alamo Heights Dental, takes up the second floor; Dr. Britton and his team occupy the first. The two-phase project — shell and then interior — began in May 2016; they welcomed patients starting this past September 5.
Simple, right? Not quite. “We had to look at the 100-year floodplain and angle the building the right way,” he says. Further challenges came from working with the architectural committee of Alamo Heights, an incorporated city within San Antonio. “Having a good team with a good proposal helped.” Dr. Britton’s wife of 15 years, Edie, who was deeply involved, concurs. “There was a lot of communication with the subcontractors,” she says of the $770,000 construction.
Interior décor comes in part from a University of Texas at San Antonio archival collection of photographs of the area in the 1920s and ’30s. “Most of the photos are from within a mile of our location, literally the community in which we’re situated,” Edie says. “It has been neat for patients to be able to connect with the history.”
The images complement a space Dr. Britton describes otherwise as “very contemporary, curvy and organic.” The seven treatment bays are accompanied by three sitting areas and an “Internet bar” where children can color and patients can charge their devices while lounging on comfortable couches.
Perhaps Dr. Britton’s favorite detail in a large practice filled with them is seemingly utilitarian: a light switch at the back that shuts the whole place down. “I hate running around turning off all these switches, so we have one that’s not motion-detector-oriented that turns off everything,” he says. “Which is great.” Great it is — for Dr. Britton, his tireless dental team of 15 and innumerable happy patients alike.